Frequently Asked Questions (FAQ)
How can I track my order?
Once your order has been shipped, you will receive a tracking code via email. With this code, you can track all stages of delivery.
What is the delivery time?
Delivery time may vary according to your location and the supplier's logistics. On average, orders are delivered between 15 and 20 business days after dispatch.
Why do products take 15 to 20 days to arrive?
We work with products at very competitive prices, and for this, we rely on international suppliers located in the United States, Europe, and Asia.
When an order is placed in our store, the request is sent directly to our suppliers, who ship the product to the address provided in the order.
This model allows us to offer exclusive products at more affordable prices.
When will I receive my tracking code?
The tracking code is sent to your email within 3 business days after order confirmation.
This period is necessary for our suppliers to process the order and arrange shipment.
If you do not receive the code after this period, please contact us by email:
Please include your order number (e.g., #4321) so we can check the status and respond within 24 hours.
My tracking code isn't showing information. Is this normal?
Yes, this is normal.
During transit between the country of origin and the country of destination, there may be a period without tracking updates. This happens because the package is in international transit.
As soon as the order arrives in the destination country, the tracking system will resume showing updates as the package moves towards delivery.
Are there any additional fees I need to pay?
No. The amount paid at the time of purchase already corresponds to the total value of the product.
Our products are typically not taxed by customs or postal services. However, should any exceptional taxation occur, our team will assume responsibility.
If this happens, simply contact us by email:
Our team will respond within 24 hours to help resolve the issue.
Is the website reliable?
Yes. We work with secure payment platforms and use encryption technology to protect all information during the purchase process.
Additionally, we offer customer support via email to assist with any questions or needs related to your order.
I received a defective or problematic product. What should I do?
Contact our support team, providing your order number and, if possible, send photos of the problem to expedite the analysis.
How do I contact support?
You can reach our team via email:
Our average response time is up to 24 business hours.