Our exchange and return policy is valid for 30 days after product delivery. After this period, unfortunately, it is not possible to request a refund or exchange.
For a return to be accepted, the product must:
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Not have been used
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Be in the same condition as it was received
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Be in its original packaging
To complete the return, we require proof of purchase or an order number.
Situations where only partial refunds may be granted
In certain cases, only partial refunds may apply, such as:
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Products with clear signs of use
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Products that are not in their original condition
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Products damaged or with missing parts for reasons not due to store error
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Products returned after more than 30 days from delivery
Refunds
After we receive the returned product and conduct our analysis, we will send an email confirming receipt.
We will also inform you whether the refund was approved or rejected.
If approved, the refund will be processed and the amount will be automatically credited to the same payment method used for the purchase, within a few days, depending on the payment processor.
Late or missing refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Sale items
Only regular-priced products may be refunded.
Items purchased on promotion or clearance are not eligible for refund.
Exchanges
We only perform exchanges in cases of manufacturing defects or damaged products.
If you need to exchange an item for the same product, send an email to:
Include the order number and, if possible, photos of the product.
Shipping for returns
To initiate a return or exchange, please first contact our team via email:
Our team will provide the necessary instructions for the process.
The costs of return shipping may be the customer's responsibility, except in cases of shipping error or product defect.
Depending on your location, the time it may take for your return to be received may vary.
For higher value products, we recommend using a shipping service with tracking or insurance, as we cannot guarantee the receipt of returned items without these options.